AURA FIT AI Support

Support

This support page explains the current AURA FIT AI support boundary. Current content is prepared for preview-oriented website scope and does not represent a final public release, helpdesk portal, emergency service, medical service, or store-approved support URL.

Public Contact

Email Support

For AURA FIT AI support questions, use the accepted public contact email.

info@hakansoft.net
Important

Sensitive Information

Do not send sensitive health information, identity information, payment information, private provider records, account credentials, or emergency information through general email messages.

Support Can Help With

  • General AURA FIT AI product questions.
  • Website page feedback.
  • Privacy page questions.
  • Store availability questions after public release information exists.
  • Correction requests for unclear product copy.

Support Cannot Help With

  • Emergency situations.
  • Medical, clinical, diagnostic, or treatment decisions.
  • Review of private provider records through general email.
  • Payment, identity, or credential handling through general email.
  • Claims about final store status before store approval exists.

Current Scope

  • No active helpdesk portal is claimed.
  • No secure upload portal is claimed.
  • No production account support portal is claimed.
  • No automated deletion workflow is claimed in this support layer.
  • Support content remains aligned with mock-mode and inactive provider boundaries.

Wellness Boundary

AURA FIT AI is wellness and fitness support oriented. It does not provide medical, clinical, diagnostic, treatment, emergency, or doctor replacement support.

Store Submission Boundary

This support page is not approved for final App Store or Google Play metadata URL entry until later responsive QA, public URL preflight, and website-store alignment layers pass.

Provider Boundary

Current support content does not claim active OAuth, connected provider accounts, real health provider data access, real music history import, wearable sync, analytics, ads, tracking, cloud sync, or production account behavior.

Related Guidance

Privacy, contact, data deletion, and FAQ pages should be reviewed after their dedicated implementation and alignment layers are completed.

Wellness Boundary

AURA FIT AI is a mock-mode wellness preview. It is not medical advice and does not provide diagnosis, treatment, clinical guidance, or emergency support.